We ask our Automotive “technicians” to be the best. Anything less than perfect is intolerable.
Here are a few items to consider:
We have allowed the industry to create demands that are depleting our rank and file. In this instant gratification world we have created an environment of stress.
We tell our techs that “the customer is waiting”. Hurry up they want to go. We force our techs to rush because the expectations of the average car owner is out of control.
Our customers comments are as follows:
- Oil change in how many minutes?
- Check engine lights are easy just plug-in the computer scanner.
- I know that you said three hours but I have to go and go now.
- What is taking so long?
Then when something is not perfect we say we have a comeback. Is it a comeback or is it really a be back. They will be back because we created an environment that caused our techs to rush, guess, or be indifferent.
So as we burn our techs out and they seek other less stressful occupations what is the end result. We are seeing less and less experience in the field.
Any automotive employer that wants to be successful needs to support their staff. We are going to have to slow the process down so that adequate time is available for the proper diagnosis and repair of the complex equipment that we call automobiles.
Car People Jobs Staff
